FREQUENTLY ASKED QUESTIONS

WHAT IF I AM NOT SATISFIED WITH HEARTMADE CROCHETING?

We are sorry to hear that you are unhappy with the item you received in your online order. If your item is not marked as final sale, we kindly ask that you contact us to resolve your concern, please make sure you quote your order number.

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?


Please contact us and we will handle this issue accordingly.

WHEN WILL MY ITEM (S) BE SHIPPED?

Our current waiting period is approximately 3 to 4 days for items that are not custom made.

The waiting period for items that are custom made is 1 to 3 weeks depending on the features of the item.  Please contact us for more information on custom made toys.

ARE HANDMADE ITEMS SAFE FOR MY BABY AND KIDS?

Millions of toys to amuse children of all ages are sold each year. Unfortunately, toys also are associated with thousands of injuries each year, some of which result in death. Children ages 3 and under are especially at risk for injury from toys. The leading cause of toy-related death is choking, usually on small parts. Some of our toys contain small parts and are choking hazard for children under the age of 3.  

Make sure toys are used in safe environments and supervise and be involved in your child's play.

Check toys regularly for damage and other hazards. 


While every effort has been made to ensure the accuracy of the information on this website, HeartMade is not responsible for any errors or omissions. This information should NOT be taken to constitute legal advice or opinion.

Information herein is general and non-specific and is NOT intended to confer opinions or advice of any kind. smart-kiddy.com disclaims all responsibility and accepts no liability (including negligence) for consequences of any person acting, or refraining from acting, on this information.